Terms & Conditions

1. Information about us:

We operate the website www.sallyhelmy.com
We are Sally Helmy Fleurist, Located at 90 axes Mahmoud Talaat, Next to Queens Royal Hospital, 5th Settlement, Cairo.

2. Formed between you and us:

After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or phone call or message confirms that the Product has been approved and dispatched or in Dispatch process. The order will only be formed when we send you the Dispatch Confirmation. If we cannot accept your order for whatever reason we will inform you of this in writing as soon as practicable and you will not be charged for the Product or any charge applied will be credited back to your account immediately.

The order will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation as itemized in product details and we aren’t obligated to include any additional item not listed or we don’t offer.

3. Vouchers and Gift Cards:

We may offer gift cards, discount promotions and other types of the voucher (Voucher) which require activation by email in order for the holder to commence delivery
of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it.

All of these terms and conditions shall become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by applying for a Service to commence. A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

We reserve the right to withdraw or deactivate any Voucher for any reason at any time, Vouchers may only be redeemed through the website www.sallyhelmy.com and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.

Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates, We reserve the right to exclude the use of voucher codes on specific Products.

4. Availability and delivery:

You confirm by placing an order on our website www.sallyhelmy.com your acknowledgement that dispatch products might have a slight difference in the flowers or balloons color only then the displayed pictures on the website which doesn’t give our customer the rights to the refund. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation.

5. Risk and Title:

The Products will be at your responsibility from the time we deliver the Product to the address you gave us on the order form and by signing on the delivery receipt.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

6. Price and Payment:

The price of the Products and our delivery charges will be as quoted on our site, except in cases of obvious error. Delivery fees may vary accordingly to the area where it is delivered to.

We do not deliver on orders that are in total less than 300 EGP. Product prices include VAT. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment for all Products and Services could be cash, credit or debit card, and online payment ” generated payment links to WhatsApp or email” We accept payment by Visa and Mastercard.

7. Refund Policy:

If you are unhappy with your flowers due to bouquet was damaged during delivery or the bouquet did not arrive we guaranty full refund for the total prepaid amount. And in such incidence, Sally Helmy Fleuriste has the right to offer appropriate compensation as long as it can be shown that the bouquet you were charged for was not provided as it should have been, subject to verification and approval by Sally Helmy Fleuriste.

8. Our Liability:

Subject to our refund policy, if we fail to comply with these terms and conditions we shall only be liable to you for the prepaid price of the Products or replacing the damaged product with a new one.

9. Cancellation Policy:

Submitted and Paid orders are subject to a full refund only if the cancellation request is sent to us by mail, phone call or the message within 30 minutes from completing the order; unless agreed and approved on other terms by Sally Helmy Fleuriste.

All notices given by you to us must be given to Sally Helmy Fleuriste. at sh@sallyhelmy.com, and on our page on Facebook www.facebook.com/sallyhelmyfleuriste,
or by Phone: +20127 706 0790. We may give notice to you via the e-mail you provide to us when placing an order.

Notice will be deemed received and properly served immediately when posted on our website, 30 minutes after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, that such e-mail was sent to the specified e-mail address of the addressee.

10. Intellectual Property Rights:

We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered and in the material published on it. These works are
protected by copyright laws and all such rights are reserved.

You may print off one copy and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a license to do so from us and our licensors.

If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly- held opinions.

By subscribing to the Services, you irrevocably authorize us to quote from your Commentary on our site and in any advertising or social media outlets which
we may create or contribute to. Sally Helmy Fleuriste has no liability for any comments posted by you on any website, blog or any social media.

11. Events outside our control:

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Major Event).

A Force Major Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the
following: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; and  The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Major Event continues, and we will have an extension of time for performance for the duration of that period.

We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Major Event.

12. Our right to vary these terms and conditions:

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms and conditions in force at the time that you order Products from us unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).